Privacy Policy

INTRODUCTION

Welcome to Players Hub. Players Hub is an online platform that provides users with access to game-related insights, analytics tools, gamification features, and interactive content for BGaming products.

Please read this Privacy Policy carefully, as it contains important information on how your data is collected, stored, used, and shared. It also explains your rights about your personal data and how to contact us or supervisory authorities if you have a complaint.

When we use your personal data, our actions are regulated by the General Data Protection Regulation (“GDPR”), which applies across the European Union. We are responsible as the controller for that personal data under the GDPR. Our use of your personal data is subject to your instructions, the GDPR, and other relevant EU legislation.

This Privacy Policy applies to the Players Hub website https://hub.bgaming.com/ (“Service”).

By using the Service, you agree to the collection, use, and sharing of your personal data under the terms of this Privacy Policy.

DATA COLLECTION

When you use the Service, the following information is collected about you.

Information You Provide Directly

When creating and managing your account (Profile), we collect your Nickname or username; Email address; Date of birth; Country or region; Gender (if you provide this information); Linked social media account information (if voluntarily connected); Information submitted in quests, challenges, surveys, or feedback forms

This data is necessary to create and manage your account and allow you to use the Service.

Profile and Gamification Data

When you use Players Hub features, we collect and store XP balance and history; Coins balance and history; Leaderboard position; Daily Reward activity; Fortune Wheel activity (including Fortune Wheel PRO); Quests and Challenges participation; Favorite games list; Game testing feedback.

This information is necessary to provide gamification and loyalty features.

Technical and Usage Data

We automatically collect certain technical information when you access the Service, including: Dynamic IP address; Browser type and version; Operating system; Device type; Referral source; Pages visited; Session duration; Interaction patterns; Date and time of visits.

This information helps us operate, maintain, and improve the Service.

Cookies

When you access the Players Hub platform, we collect and store cookies on your device.
Upon your first visit, a cookie consent banner will be displayed. You have the right to accept, decline, or manage your preferences for different categories of cookies.
We respect your privacy by implementing a prior consent mechanism. No analytical, marketing, or non-essential functional cookies will be deployed or stored on your device until you have provided explicit consent via the banner.

We categorize our cookies as follows:

Essential cookies, such as Cloudflare security; Cookie consent; Language / system; Age verification; reCAPTCHA, bot protection.
Analytical cookies, such as Google Analytics; Microsoft Clarity; Yandex Metrica.
Marketing / Ads cookies, such as Bing Ads; Yandex retargeting;
Functional: Player (Vimeo uses this cookie to save the user’s preferences when playing embedded videos from Vimeo).

How your data is processed

Your data is collected and processed to perform a contract with you (i.e., to provide the Service requested).

For example, registering your account, maintaining your Proﬁle, and providing customer service to you. We process certain usage data based on our legitimate interest in improving the Service. This may include data on how users interact with various features, as well as identifying technical issues like bugs or interface problems.

Processing this data helps us to make updates and improvements that enhance the service experience and service reliability for all users. We ensure that processing this data minimally impacts user privacy by collecting only the necessary, non-identiﬁable information to improve the service. Users retain the right to object to this processing if they feel their privacy is impacted.

Personal data may be processed and shared to comply with the law, such as providing information under requests of public authorities, protecting our interests, or preventing illegal activities.

Your Data Subject Rights

Under the data protection legislation, you have the following rights.

Right to be informed. You have the right to know what personal data has been collected about you.
Right of access. You can request information about the personal data we have collected and processed.
Right to rectiﬁcation. You may request that we correct any inaccurate or incomplete data we have collected from you.
Right to erasure. In certain situations, you can request the deletion of personal data we have collected about you.
Right of restriction of processing. You can request that we limit our use of your personal data to what is necessary to perform the Service requested.
Right to data portability. You can request a copy of your data in a structured, commonly used format.
Right to object. You can object to our processing of your personal data.
Right to withdraw your consent. You may withdraw any consent you previously gave us to process your personal data (if that data was collected under your consent).
Right not to be subject to a decision based solely on automated processing. The right not to be subject to a decision based solely on automated processing (including proﬁling) that produces legal effects concerning you or similarly signiﬁcantly affects you.

To exercise any of these rights, please don’t hesitate to contact us by ﬁlling out the form in the Contact Us section on our Website available via https://bgaming.com/contact-us.

The GDPR also gives you the right to complain to a supervisory authority in the European Union (or European Economic Area) state where you usually live or where any alleged infringement of data protection laws occurred. If you want to make a complaint to the relevant Supervisory Authority, please check the list of Supervisory Authorities (https://www.edpb.europa.eu/about-edpb/about-edpb/members_en).

AGE RESTRICTIONS (18 OR UNDER)

Our Service is strictly intended for users aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18.

To ensure compliance, we have the Age Verification Process in place: upon your first visit to the website, you are required to confirm that you meet the legal age requirement to proceed. If you select the option indicating you are under the legal age, you will be restricted from further use of the website and will not be able to access our Services.

Data Retention

We will retain your personal data as long as your Profile remains active. Once the Profile is deleted, all associated data will be permanently deleted and cannot be restored.

However, certain information may be retained longer if necessary to defend our legitimate interests, comply with legal requirements, defend ourselves in disputes, or investigate misuse or disruption of the Service.

Fully anonymized and no longer reversible data may be stored indefinitely.

TRANSFERRING YOUR PERSONAL DATA OUT OF THE EEA

To deliver services to you, it is sometimes necessary for us to share your personal data outside the European Economic Area (EEA), e.g., if you are based outside the EEA.

These non-EEA countries may not have the same data protection laws as the EEA. We will, however, ensure the transfer complies with GDPR, and all that personal data will be secure.

If you would like further information, please contact us using the Contact Us section on our Website.

KEEPING YOUR PERSONAL DATA SECURE

We have appropriate security measures to prevent personal data from being accidentally lost, used, or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach when legally required to do so.

UPDATES TO THE PRIVACY POLICY

This Privacy Policy may be changed from time to time. When changes to the Privacy Policy are introduced, the date of the last update at the top of the document gets revised.

By continuing to access or use the Service after such notice has been provided, you confirm your acceptance of the revised Privacy Policy.

Please review the Privacy Policy frequently. You, as the User, are responsible for reviewing this policy to stay informed of any updates.

CONTACT INFORMATION

If you have any questions or suggestions regarding this Privacy Policy, please contact us by e-mail: playershub@bgaming.com.

Last updated on: 27 February, 2026